IT Support
TD Remote

Ideal for Small and Medium businesses requiring an outsourced IT department

TD Remote gives you access to unlimited telephone support plus unlimited VPN support and regular visits, either remote or onsite, to ensure that your business systems are working at their best and that all patches and updates are complete.

TD Remote lite is also available from Tiedata;

Ideal for businesses who have an existing IT presence, and do not require assistance with end user requirements, Tiedata will work alongside your existing team to deliver you the best in support service.

TD Remote includes:

Support Method
- Maintain the availability of network services
- Unlimited access to our telephone support services
- Unlimited access to our VPN remote access support services

Deliverables
- Administration of servers
- Help desk support services, Server, Users & Printers

Preventative Maintenance cover
- Preventative Maintenance visits, Remote & Onsite
- Check system performance
- Check storage space availability
- Check operation of data back-up systems
- Check operation of Anti virus measures
- Investigate problems occurring since last visit.

Ongoing Maintenance
- Service pack upgrades to server
- Tiedata will carry out any work that is necessary to ensure smooth operation of the systems.

All of our support packages include

2 Hour response - Engineer response
Monday - Friday 8.30 - 17.00
12 Month minimum contract