IT Support
TD Onsite

Ideal for business that seek a managed proactive support service, including onsite support visits at no additional cost.

TD Onsite provides the same services as TD Enhanced but with the additional value of unlimited onsite support included. After listening to our clients, who wanted to manage their costs, this service enables them to focus on running their business instead of their budget.

Both of these services are based on the main business systems, however we are able to extend this service to monitor and manage every device on your network including printers, desktop computers etc. We have found that this service drastically improves desktop user productivity, as we are easily able to resolve desktop and printing issues. As an added bonus, we will manage your asset register of IT equipment if required.

To view a list of compatible devices for proactive support please click here.

TD Onsite includes:

Support method
- Maintain availability of network services
- Unlimited access to telephone support
- Unlimited access to VPN remote access support
- Unlimited Onsite support visits

Deliverables
- Administration of servers
- Helpdesk support for, Printers, Users & Servers

Preventative Maintenance Cover
- Onsite Preventative Maintenance Cover visits
- Check system performance
- Check storage space availability
- Check operation of data back-up systems
- Check operation of Anti virus measures
- Investigate problems that have occurred since last visit
- Test backups on regular visits

Proactive Cover
- 24/7 Monitoring of all servers
- System performance
- Early detection to improve productivity
- Monitoring of critical hardware
- Storage space availability
- Anti virus updates
- Data back-up systems
- Internet connectivity
- Security vulnerabilities
- Automated resolution of common problems

Monthly Reporting
- Custom reports
- Security (alerts when restricted files are accessed)
- Web site (Downtime or poor performance)
- Remote management activity

Ongoing Maintenance
- Service pack upgrades to server
- Tiedata will carry out any work that is necessary to ensure smooth operation of the systems.

 

All of our support packages include

2 Hour response - Engineer response
Monday - Friday 8.30 - 17.00
12 Month minimum contract