IT Support
TD Enhanced
Ideal for those seeking a fully managed proactive service, We will monitor all your servers 24/7/365 and provide monthly reporting.
TD Enhanced gives you unlimited access to telephone and VPN support plus 24/7 monitoring of your servers and monthly reports to ensure that your key business systems are working at their best and that all patches and updates have been completed.
This is a proactive support service, Tiedata will be alerted to possible problems and fix them, in most cases before you are aware that a problem could occur! We also realise how important the backup of your business critical data is, and part of our service will be to periodically test your back-ups by restoring data to ensure your back-ups are working correctly.
As part of our support service you will be allocated a dedicated Technical Account Manager who will provide a similar service to having your own dedicated IT manager within your business.
TD Enhanced is available in two variations depending on your business requirements
TD Enhanced Standard Edition - We will monitor up to 10 devices on your network.
TD Enhanced Premium Edition - We will monitor up to 254 devices on your network.
To view a list of compatible devices for proactive support please click here.
TD Enhanced includes:
Support method
- Maintain availability of network services
- Unlimited access to telephone support
- Unlimited access to VPN remote access support
Deliverables
- Administration of servers
- Helpdesk support for, Printers, Users & Servers
Preventative Maintenance Cover
- Onsite Preventative Maintenance Cover visits
- Check system performance
- Check storage space availability
- Check operation of data back-up systems
- Check operation of Anti virus measures
- Investigate problems that have occurred since last visit
- Test backups on regular visits
Proactive Cover
- 24/7 Monitoring of all servers
: System performance
: Early detection to improve productivity
: Monitoring of critical hardware
: Storage space availability
: Anti virus updates
: Data back-up systems
: Internet connectivity
: Security vulnerabilities
: Automated resolution of common problems
Monthly Reporting
- Custom reports
- Security (alerts when restricted files are accessed)
- Web site (Downtime or poor performance)
- Remote management activity
Ongoing Maintenance
- Service pack upgrades to server
- Tiedata will carry out any work that is necessary to ensure smooth operation of the systems.
All of our support packages include
2 Hour response - Engineer response
Monday - Friday 8.30 - 17.00
12 Month minimum contract
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