IT Support

Ideal for those seeking a totally managed proactive service, We will monitor all your network 24/7/365 and provide monthly reporting.

TD Complete gives you unlimited access to telephone and VPN support plus 24/7 monitoring of all your desktops and laptops plus monthly reports to ensure that your key business systems are working at their best and that all patches and updates have been completed.

This is a proactive support service, Tiedata will be alerted to possible problems and fix them, in most cases before you are aware that a problem could occur! Since we are offering managing your desktops, our engineers are able to work on and resolve Desktop issues in a much faster manner than ever before. Thus dramatically improving our service levels. With these improvements to our service, fixing issues can result in time savings of 3 to 35 minutes for each desktop issue.

Monitoring of desktops is an expensive technology, however since we are able to dramatically improve our internal effencies and productivity, we are able to discount these savings directly to your self’s

As part of our support service you will be allocated a dedicated Technical Account Manager who will provide a similar service to having your own dedicated IT manager within your business.

TD Complete includes:

Support method
- Maintain availability of network services
- Unlimited access to telephone support
- Unlimited access to VPN remote access support

Deliverables
- Administration of servers
- Helpdesk support for, Printers, Users & Servers

Preventative Maintenance Cover
- Onsite Preventative Maintenance Cover visits
- Check system performance
- Check storage space availability
- Check operation of data back-up systems
- Check operation of Anti virus measures
- Investigate problems that have occurred since last visit
- Test backups on regular visits

Proactive Cover
- 24/7 Monitoring of all devices
: System performance
: Early detection to improve productivity
: Monitoring of critical hardware
: Storage space availability
: Anti virus updates
: Data back-up systems
: Internet connectivity
: Automated resolution of common problems

Desktop Management
- Improved Speed of Service
- Intelligent Desktop Control
- Desktop Asset Management
- Desktop Software auditing
- Easier upgrading
- Software updates
- Easier Redeployment of computers

Monthly Reporting
- Site Health
- Web site (Downtime or poor performance)
- Backup success (subject to vendor support)
- Custom reports (Optional)

Ongoing Maintenance
- Service pack upgrades to server
- Tiedata will carry out any work that is necessary to ensure smooth operation of the systems.

 

All of our support packages include

2 Hour response - Engineer response
Monday - Friday 8.30 - 17.00
12 Month minimum contract