IT Managed Services

We understand that keeping pace with technology can seem a daunting tasks, especially when you have a demanding business. That's why at Tiedata we offer our clients a managed service, allowing them to free up vital time and company resources.

As a managed service provider, Tiedata proactively manages and monitors your business systems. By employing the principals of remote management, automation, centralisation and monitoring we are able to effectively and efficiently unlock the potential of your business.

By outsourcing the management of your IT network, you can refocus your efforts on your core business while we monitor, patch, upgrade and support your network and also, as an option, your desktop infrastructure. This proactive maintenance approach effectively mitigates network problems, generally leading to fewer and less severe incidents.

The key to our success is found in the 24 x 7 monitoring engine which quickly identifies potential problems anywhere on the network, resolves some common issues instantly and allows us to respond to others before they actually become a problem. Increasingly, companies are letting Tiedata manage their Information Technology, so that they can manage their business.

24/7 Monitoring of Critical Business Devices

• System performance
• Early detection will prevent potential loss of productivity
• Complete monitoring of critical hardware and applications performance
• Storage space availability
• Anti virus updates
• Data back up systems
• Internet connectivity
• Web site performance and uptime
• Network security and patches
• Security vulnerabilities
• Automated resolution of common problems

Monthly Reporting

• Remote management activity
• Web site - downtime or poor performance
• Custom reports
• Security - eg receive alerts on restricted file access
• Monthly executive summary report:-
  • Site health
  • Server availability
  • Processor utilisation
  • Disk utilization
  • Patch management
  • Internet availability
  • New devices added (optional)
  • Baseline security
  • Number of open and closed incidents