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| Established over 27 Years |
| Contact: 01773 513 513 |
| Email: Info@tiedata.com |
| 08 September 2008 |
IT Support Services |
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| Compare our support packages below, if you don't see one that you're looking for call us to find out how we can tailor a support package specially for your business to ensure that all of your businesses IT needs are met. | |||||||
| Support Method | TDRemote |
TDEnhanced |
TDOnsite |
TDMonitor |
TDPrepay |
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| Unlimited Onsite Support visits | No |
No |
Yes |
No |
Optional |
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| Unlimited Telephone Support | Yes |
Yes |
Yes |
No |
Optional |
||
| Unlimited Remote Support | Yes |
Yes |
Yes |
No |
Optional |
||
| Ongoing Maintenance (Service packs etc) | Yes |
Yes |
Yes |
No |
No |
||
| Preventative cover | Yes |
Yes |
Yes |
No |
No |
||
| Proactive Cover | |||||||
| 24/7 Monitoring of all servers | No |
Yes |
Yes |
Yes |
No |
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| Monthly reporting | No |
Yes |
Yes |
Yes |
No |
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