 |
| Established over 29 Years |
| Contact: 01773 513 513 |
| Email: Info@tiedata.com |
| 31 July 2010 |
IT Support Services |
|||||||
| Compare our support packages below, if you don't see one that you're looking for call us to find out how we can tailor a support package specially for your business to ensure that all of your businesses IT needs are met. | |||||||
| Support Method | TDRemote |
TDEnhanced |
TDOnsite |
TDMonitor |
TDPrepay |
||
| Unlimited Onsite Support visits | No |
No |
Yes |
No |
Optional |
||
| Unlimited Telephone Support | Yes |
Yes |
Yes |
No |
Optional |
||
| Unlimited Remote Support | Yes |
Yes |
Yes |
No |
Optional |
||
| Ongoing Maintenance (Service packs etc) | Yes |
Yes |
Yes |
No |
No |
||
| Preventative cover | Yes |
Yes |
Yes |
No |
No |
||
| Proactive Cover | |||||||
| 24/7 Monitoring of all servers | No |
Yes |
Yes |
Yes |
No |
||
| Monthly reporting | No |
Yes |
Yes |
Yes |
No |
||
|
|||||||
| Release 2.9.03.05 |