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| Established over 30 Years |
| Contact: 01773 513 513 |
| Email: Info@tiedata.com |
| 07 February 2012 |
IT Support Services |
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| Compare our support packages below, if you don't see one that you're looking for call us to find out how we can tailor a support package specially for your business to ensure that all of your businesses IT needs are met. | |||||||
| Support Method | TDEnhanced |
TDComplete |
TDOnsite |
TDMonitor |
TDPrepay |
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| Unlimited Onsite Support visits | No |
No |
Yes |
No |
Optional |
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| Unlimited Telephone Support | Yes |
Yes |
Yes |
No |
Optional |
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| Unlimited Remote Support | Yes |
Yes |
Yes |
No |
Optional |
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| Ongoing Maintenance (Service packs etc) | Yes |
Yes |
Yes |
No |
No |
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| Preventative cover | Yes |
Yes |
Yes |
No |
No |
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| Proactive Cover | |||||||
| 24/7 Monitoring of all servers | Yes |
Yes |
Yes |
Yes |
No |
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| 24/7 Monitoring of all devices | No |
Yes |
Yes |
Yes |
No |
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| Monthly reporting | Yes |
Yes |
Yes |
Yes |
No |
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| Release 2.9.03.05 |