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IT Support Services |
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| Compare our support packages below, if you don't see one that you're looking for call us to find out how we can tailor a support package specially for your business to ensure that all of your businesses IT needs are met. |
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| Support Method |
TDRemote |
TDEnhanced |
TDOnsite |
TDMonitor |
TDPrepay |
| Unlimited Onsite Support visits |
No |
No |
Yes |
No |
Optional |
| Unlimited Telephone Support |
Yes |
Yes |
Yes |
No |
Optional |
| Unlimited Remote Support |
Yes |
Yes |
Yes |
No |
Optional |
| Ongoing Maintenance (Service packs etc) |
Yes |
Yes |
Yes |
No |
No |
| Preventative cover |
Yes |
Yes |
Yes |
No |
No |
| Proactive Cover |
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| 24/7 Monitoring of all servers |
No |
Yes |
Yes |
Yes |
No |
| Monthly reporting |
No |
Yes |
Yes |
Yes |
No |
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