About Us

Tiedata is a Microsoft Gold Partner. Formed in 1980, we have over 29 years experience in delivering IT solutions, IT Support and managed IT services to small to medium sized businesses mostly in the Midlands area.

We distinguish ourselves by offering the best combination of high technology solutions to meet your business requirements at a competitive cost combined with the best customer experience.

Most of our business is gained through word of mouth recommendations - a testament we feel to our quality of service and reputation. Typically businesses turn to us to seek advice on all areas of their IT.

We have six core IT subjects we provide services in. These are:

1. Support (Network, Desktop, Server, Remote, Onsite support)
2. Consultancy (our consultants analyse your present and future business objectives and look at your current systems and working practices before putting together a package aimed at maximising the efficiency of your business in the most cost effective way.)
3. Solutions (We have a wide selection of solutions ranging from IT support services to Document Management solutions.)
4. IT Security
5. Backup/Recovery
6. Software Services (Our software services cover a wide range of business requirements, from Operating systems to Business applications, Anti-virus to Backup and Disaster Recovery solutions.)

Why should I choose Tiedata?

We constantly keep pace with technology and changes that are happening in the IT industry to stay ahead of our competitors and serve our customers better. Our office is also home to our 'Technology Suite' - a first of its kind innovation for customers to see technology in action.

We are accredited to UK industry standards. Our proven expertise, mainstream industry accreditations and strong local business partnerships means we deliver a very high quality service and best practice advice exclusively to small and medium sized businesses.

Unlike most IT companies, our focus isn't to just sell computer hardware and software. We implement real solutions to improve productivity and overcome the real problems faced by businesses. With our Support Services we act as your own internal IT department for continuous support and ongoing development.

In contrast to our local competitors, we don't employ target-driven sales people. Instead our accredited Advisors are technically qualified individuals that have worked in the IT industry for many years as either service engineers or consultants. Our advisors will analyse your requirements and build scalable solutions to suit your needs. They are required to keep pace with the ever-changing developments in the industry and are re-assessed on an annual basis.

To provide the best support to our customers, we only recruit service engineers with at least 5 years hands-on commercial experience who have strong technical backgrounds. All new customers are visited by an advisor to discover more about their business, identify the long-term IT requirements and strategies, determine the company vision and compile a structured business report.

Some of our strengths are:

• Being a Microsoft Gold Partner is the highest Microsoft accreditation available, proving that we are experts in our chosen field and that we provide the highest level of customer satisfaction.
• All our engineers have been IT Managers in previous roles, and are able to communicate easily with all users.
• We endeavour to put your call through to an experienced and qualified support engineer first time.
• Our engineers spend time solving a problem to ensure it does not re-occur.
• We provide unlimited support services, and a unique offering including onsite visits. We help your business to control the cost of IT.
• We are able to monitor your systems 24/7 and provide a monthly report on the health of your network.
• We can check that your backups have successfully completed on a daily basis, and provide a monthly report.
• We are also able to monitor your website and its performance 24/7.
• We will ensure that your systems are secure and adequately protected from all sources of threat.
• Finally we provide a monthly payment plan, which helps our client’s cash flow.